Issuing certificates: what are the hidden risks for RTOs?
There are many risks that underpin how RTOs currently issue certificates, which can affect an RTO’s reputation and bottom line.
The Catholic Education Diocese of Wagga Wagga manages five high schools in The Riverina, NSW, with vocational programs offered across 12 qualifications in years 9, 10, 11 and 12.
The Diocese provides VET opportunities that prioritise practical skills and real-world experiences to bridge the gap between education and employment. A robust training management system is indispensable in supporting their RTO operations, ensuring students receive quality training aligned with industry standards.
Before Vanessa Jennings joined the team as the RTO Manager in 2021, the Diocese had legacy and outdated systems that created inefficiencies and poor compliance management.
Vanessa and her team identified the value of centralising both Student Management and Learning Management in one platform to:
In a rapidly changing employment environment, the Diocese RTO’s shared goal is to provide students with workplace skills and technical knowledge to help them advance their careers, now and in the future. It’s crucial that the Diocese delivers learning and assessment that instils confidence in their VET graduates as they step out into the workforce.
With aXcelerate, the team ensures their students have a world-class learning experience from enrolment to completion.
Our students love that their Learning Plans flow beautifully. They can see exactly where they’re up to and how much they’ve got left to complete.
– Vanessa Jennings, Education Officer - VET and Transition Pathways
Before implementing aXcelerate, managing trainer competencies and evidence was a manual and time-draining process. Trainers used to complete paper-based logs, which underwent a multi-step manual approval process.
Implementing aXcelerate’s automated trainer management tools has significantly reduced paperwork and saved time.
My trainers had said aXcelerate Turbo was a platform they’d like to try. We’ve been implementing aXcelerate Turbo via a staged approach, and it’s been very well received amongst our trainers.
– Vanessa Jennings, Education Officer – VET and Transition Pathways
The integration of both the SMS and LMS functionality within aXcelerate has empowered the Diocese to work towards a centralised space for compliance, reporting, assessments, and trainer management. Having all information in one place provides the RTO with greater control and efficiency in their operations. From mapping to marking and matrices, assessment compliance has been majorly improved.
It’s been quite a dream come true for me. I’ve been in vocational education and training for almost 25 years, so I’ve seen assessments go from these very paper-heavy documents to being the streamlined online, user-friendly tools that just make life so much easier for the RTO to manage data.
– Vanessa Jennings, Education Officer – VET and Transition Pathways
With so many staff members, students and materials across the schools, support from aXcelerate is crucial. aXcelerate’s Customer Success teams are always on hand for ongoing support, from proactively touching base to quick ticket responses, and tutorial videos covering all areas of the system.
Have a go and be brave. Don’t be afraid to make mistakes. But also don’t be afraid to ask for help because the aXcelerate support system is there for all stakeholders and user groups.
– Vanessa Jennings, Education Officer – VET and Transition Pathways
The Wagga Wagga Diocese's adoption of aXcelerate has revolutionised its vocational education programs by centralising and simplifying management tasks. With aXcelerate, they've minimised paperwork and manual processes, focusing on delivering top-notch vocational programs. This streamlined approach has not only enhanced the student journey but also empowered trainers with efficient tools and ensured assessment compliance, enabling a consistent student experience across their schools. Looking ahead, they're eager to maximise aXcelerate's features, particularly aXcelerate Turbo, ensuring continued success in their education programs.
There are many risks that underpin how RTOs currently issue certificates, which can affect an RTO’s reputation and bottom line.
Martin Powell is the CEO of the VET Development Centre, whose experience working with ACPET and on the National Advisory for Tertiary Education Skills and Employment has established him as a prominent leader in the VET industry. He sits down with Reay Mackay, founder and managing director of aXcelerate, to discuss his experiences in the industry.